Tell the cleaner what is being cleaned
- Approximate carpeted area or number of rooms.
- Number and type of upholstered items such as couches, chairs or dining seats.
- Known stains, odours, heavy-traffic areas or previous treatments.
- Material information where available, especially for delicate or unusual fabrics.
Prepare the area
- Remove loose items and small furniture where practical.
- Keep pets and foot traffic away from the work area during treatment and drying.
- Point out damaged fibres, colour concerns or delicate areas before cleaning begins.
- Arrange access to electricity or water only where the confirmed cleaning method requires it.
Set realistic expectations
- Cleaning can improve soil, appearance and freshness but not every permanent stain or fibre change can be reversed.
- Results depend on material, stain type, age, prior treatment and safe cleaning limits.
- Drying time varies with method, material, airflow and environmental conditions.
COMMON QUESTIONS
FAQ
Can every carpet or upholstery stain be removed?
No. Results depend on the stain, material, age and previous treatment. CleanHQ should assess the requested task before promising a specific outcome.
Should I vacuum before professional carpet cleaning?
Follow the preparation instructions confirmed for your booking. Removing loose objects and making the area accessible is generally helpful.
Can carpet and upholstery cleaning be booked together?
They can be requested together where available. Provide the rooms and furniture items so both parts can be scoped and quoted.
